FrameFlow - Notifications
Get Alerted Right Away About Potential Problems
When an IT system fails it's not long before people start complaining. FrameFlow can alert you about systems that have failed regular checks so you can sometimes fix problems before they trickle down to end users.
FrameFlow has robust support for e-mail notifications. Every notification includes complete details about the checks that were attempted and exactly why they failed. E-mail notifications are sent in formatted HTML by default so they are clear and easy to read but you can switch to text-only notifications or even a special compact format that is designed especially for mobile devices.
Rules-Based Notification Engine
FrameFlow includes a powerful rules-based notification engine that gives you complete control over who is notified and when. With a few clicks you can setup alerts for one staff group during business hours and a different staff group off-hours. It even includes intelligent recognition of public holidays so that you can be sure the difference between on-hours and off-hours is always correctly recognized.
All e-mail notifications are based on templates that you can easily customize. You can add extra details such as troubleshooting steps, contact information, system technical details and much more.
Escalation of Alerts
FrameFlow notifications also support escalation. For example, for the first two failures you might choose to just display error status in dashboards and reports. On the next failure you can notify your first line support staff. Then if the error condition persists on subsequent checks alerts can be directed to second tier or higher level staff members. It's a great workflow mechanism that helps you to ensure that critical issues get the attention that they require.