The company was started in 2003 and since then has built up a client base composed of world-recognized companies and brands. In 2012 we went through a major rebranding exercise and adopted the FrameFlow name. We're growing quickly and you can expect to see awesome new features and functionality in the coming months.

We are a North American company based in Ottawa, Canada, the nation's capital and most vibrant technology hub. We're in the Eastern time zone. Click here for our full contact information.

We do! Drop by our forums or send us e-mail and the person who gets back to you will be someone who knows the software inside out and can fully answer your questions.

FrameFlow Server Monitor is affordable and super easy to use. With just a few clicks you can monitor CPU, drive space, bandwidth, memory, ping response times and more. It includes web site monitoring, SNMP monitoring, database monitoring, service monitoring, event log monitoring and even has scripting support so you can develop custom monitoring tasks and integrate them with our alerting and reporting engine.

FrameFlow Server Monitor can be used to monitor network services running on any platform including Windows, Linux, Solaris, HP/UX and other operating systems that support standard Internet protocols. It can also monitor other types of network devices such as routers and switches. FrameFlow itself runs on Windows XP or later (all versions of Windows up to and including Windows Server 2012). Both 32-bit and 64-bit versions of Windows are supported.

FrameFlow does not have any other special requirements and will run on pretty much any standard server or PC, even older models. It runs well inside a virtual machine too. Click here for a list of the minimum and suggested configurations.

No restarts are necessary. You can install and uninstall without even having to log off.

No, our software is designed to be installed within your organization. FrameFlow is super easy to install and you don't need to be a network management professional to use it. We encourage you to try it out and if you need any assistance we're happy to help out.

Yes, FrameFlow Server Monitor runs very well in a virtual machine is fully supported in that configuration.

Never! FrameFlow is completely agentless which means you never need to install anything on the systems being monitored. FrameFlow uses standard protocols like WMI, SNMP, SSH and others to connect to the systems being monitoring without the need for agents or anything else.

Yes. Just use the Add/Remove Programs section of the Control Panel to start the uninstaller. Unlike other uninstallers ours will completely remove the evaluation version and you won't need to restart your computer either.

Each FrameFlow Server Monitor edition supports monitoring a different number of network devices. Our entry level FrameFlow Core 50 edition can monitor up to 50 network devices and other editions scale up to 100, 200, 500, 1000 and unlimited. We have customers monitoring 2000+ systems all from a single FrameFlow system running on modest hardware.

FrameFlow MSP is primarily designed for Managed Service Providers (MSPs) who want to provide monitoring services to their client base. It also works well for larger organizations with IT resources at multiple remote sites.

With FrameFlow MSP you install the master console at your headquarters and open up a port on your firewall. At each remote site you install our remote node software on just one system. That remote node can monitor hundreds of systems at each site. The remote node calls home to the master console over a secure HTTPS/SSL connection. Once the remote node is installed all management, reporting, dashboarding and configuration is done from your master console.

Each FrameFlow MSP edition supports monitoring a different number of network devices. Licensing is based on the total number of systems being monitored across all sites. For example, with a FrameFlow MSP 100 license you monitor 25 systems at two sites and 50 systems at another site, or any other combination that adds up to 100. We have customers who are monitoring 2000+ systems from just one FrameFlow MSP installation.

All editions of FrameFlow MSP include our complete set of monitoring options including SNMP, Exchange, Active Directory and everything else included in FrameFlow Complete.

Yes. The evaluation version of FrameFlow Server Monitor is our full FrameFlow Complete edition including all of our monitoring features and support for monitoring up to 1000 systems. The evaluation version of FrameFlow MSP has no limits on the number of sites or devices being monitored.

No problem at all, just send a note to support@frameflow.com and we'll send you the instructions to extend your evaluation.

Your event monitors will be paused and your configuration will be saved. Once you've placed an order, you can resume your event monitors and you're right back where you were before.

If you place your order through our web site, in most cases your order will be processed within a matter of minutes.

We accept Visa, Mastercard, Discover and American Express.

Yes, no problem. There's an option in our ordering system to say you want to use a PO and it will prompt you for the required details. Orders placed using a PO take a bit longer to process because we need to contact your finance department to confirm payment terms and invoicing options.

You can configure multiple e-mail servers and the system will try each of them in order until it can successfully send the notification. If you need notification in the event of total network failures you might consider using voice notifications or SMS text notifications.

Voice notifications use a standard voice modem to call you on your cell phone or other phone number and play a sound. For critical events such as your main internet connections being down, voice notifications provide a direct way to alert system administrators.

SMS notifications use an SMS modem to send text messages over the cellular network of your carrier. This bypasses your network infrastructure so the alerts get through even in the event of a major network failure.

You can use our script notifications to do this and perform all kinds of custom notification actions. Using industry standard PowerShell, VBScript, JavaScript or PerlScript you can create notifications that perform exactly the actions you need. If you need assistance creating custom notifications we're happy to help out however we can.

We do! Drop by our forums or send us e-mail and the person who gets back to you will be someone who knows the software inside out and can fully answer your questions.

First visit our Support Forums and search for answers to your questions. Chances are someone else has already had the same question and an answer is ready and waiting for you. Next, post your question to our forums. We monitor the forums constant and do our best to provide timely responses. Still need assistance? Fill out our Support Request Form and we'll get back to you with as soon as we can. We do our best to get back to you within a few hours but during busy periods it can take a bit longer and your patience is appreciated.

Nope! We always happy to help so get in touch and we'll do our best to get you the answers you need.

Not yet but stay tuned as we're working on some options in this area.