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Technical Resources

PagerDuty Integration

PagerDuty Integration

PagerDuty is an on-call management and incident response tool that lets you dynamically automate work to the appropriate team in your organization. Once PagerDuty integration is set up, your event monitors can open incidents associated with your PagerDuty services.

PagerDuty API Key Setup

Step 1: Sign into PagerDuty.

Step 2: Click on 'API Access Keys' under the 'Integrations' menu.

Step 3: Click on 'Create New API Key' and enter a description. Leave 'Read-only API Key' unselected. Then click 'Create Key'.

Step 4: Copy/make note of the newly generated 'API Key'.

Step 5: In FrameFlow, go to 'Integration Settings' under the 'Settings' menu.

Step 6: Enter the 'API Key' from step 4 into the PagerDuty Settings 'API Key' field. Then click 'Save Changes'.

Setting Up PagerDuty Notifications

Step 1: Go to 'Notification: Profiles' under the 'Settings' menu.

Step 2: Select a profile to edit or create a new one.

Step 3: Click the 'Add Action' button and select 'Send PagerDuty Notifications' from the 'Action' dropdown.

Step 4: Select which PagerDuty service(s) you want incidents/alerts opened in when this notification action runs.

Step 5: Enter an email in the 'From Email Address'. Note: this email must match a user in PagerDuty.\

Step 6: Assign this notification profile to an event monitor.

Tips

  • You can select any service in PagerDuty, however we recommend using the 'Events API v2' integration. See instructions below on how to add this integration to your PagerDuty services.
  • When using 'Events API v2' integration, you do not need to make note of the 'integration key'. FrameFlow can fetch it when you set up a notification profile.
  • It is recommended that you set up your notification profile's 'Send PagerDuty Notifications' action with a state change trigger. This will prevent FrameFlow from opening an incident in PagerDuty for each event monitor run, while it is alerting.

Adding 'Events API v2' Integration

Step 1: Sign into PagerDuty.

Step 2: Click on 'Service Directory' under the 'Services' menu.

Step 3: Select a service and then click 'Add another integration' under the 'Integrations' section.

Step 4: Select 'Events API V2' from the 'Most popular integrations' list and then click 'Add'.

Step 5: Add/Edit your notification profile and reselect this service.

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