Technical Resources

Monitoring Tips, Techniques, and Technical Resources


Welcome to FrameFlow's Technical Resources section. Here, you'll find reference guides, articles, and support ticket forms to help you customize and troubleshoot your FrameFlow installation.


Technical Support

Open a Support Ticket

Log in to our portal and select the Tickets tab to start a new ticket or view the status of an existing one. Go

Book a Support Meeting

Book a slot for an online meeting and speak with one of our tech support representatives. Go

Contact Us

Contact us by email with your questions related to sales and technical support. Go


Upgrade to a New Release

How to install or upgrade your FrameFlow instance to the latest release. Go

Get the Licensed Setup

Looking to upgrade your licensed version? Login to our portal and select the Downloads tab. Go

Get the Evaluation Version

Using our evaluation version? Download the eval again and run the setup. All of your settings will be preserved. Go

Reference Guides

Security Best Practices Guide

This document presents a series of best practices for the secure deployment of FrameFlow. Go

Event Monitor Reference Guide

This section of Technical Resources contains a library of resources on every event monitor we offer. Go

REST API Reference

Learn how to get complete access to our monitoring and alerting engines using our REST API. Go

Integrating FrameFlow with Other Software

Microsoft Teams Integration

Integrate your FrameFlow installation with Microsoft Teams to send notifications to one or more Teams channels. Go

PagerDuty Integration

Integrate with PagerDuty's event response tools and begin dynamically automating FrameFlow alerts to the appropriate teams of staff. Go

Slack Integration

Integrate with Slack to send notifications to one or more Slack channels. Go

Step-by-Step Instructional Articles

Creating an Azure Authentication Profile

Learn how to set up an authentication profile for your Azure event monitors in FrameFlow. Go

Extending Monitoring Timeout

Learn how to override the default monitoring timeout for your event monitors as a whole and individually. Go

Monitoring Using Local Admin Accounts

Use these steps to begin monitoring using local admin accounts. Go

Moving Your FrameFlow Installation to a New System

View the best practices for moving your FrameFlow installation to a new system. Go

Multi-Site Deployment Guide

Use this guide to deploy your multi-site FrameFlow installation. Go

Ports Used for Monitoring

This article explains the different ports used for monitoring and provides guidelines to help with firewall rules. Go

Proxy Servers and Remote Nodes

Follow the steps necessary to enable proxy server support for your remote nodes. Go

Running FrameFlow on IIS

View the best practices for running the FrameFlow interface on IIS. Go

Running PowerShell Scripts with FrameFlow: Best Methods

Learn the best methods to use when running PowerShell scripts. Go

Setting up Azure Email Notifications

Learn how to set up Azure email notifications and create an app registration linked with a FrameFlow authentication profile. Go

Single Sign-On

Enable single sign-on (SSO) for your FrameFlow installation by integrating with Azure Active Directory. Go

Status Control

Learn how to utilize status control to determine how many failures in a row it takes for event monitors to change their "Success" status. Go


Tips for When You Can't Access FrameFlow's Interface

This article details what to do to troubleshoot problems accessing FrameFlow's integrated web server. Go

Troubleshooting IIS

This article is a troubleshooting guide for common problems with IIS. Go

Troubleshooting Performance Counter Monitoring

Learn how to troubleshoot problems with monitoring Windows Performance Counters with FrameFlow. Go