In this tutorial, we will show you how to efficiently use tickets. Tickets are freeform records of administrative actions used to keep track of changes made to your systems. Use them to keep everyone on your team up to date on what you have changed and why.

In the Tickets section of FrameFlow, click on "Actions" and select "Add Ticket". This will open a window where you can begin writing your ticket.

Adding a New Ticket

The default status for your ticket is "Open", but you can change it to whatever status matches your needs with the dropdown menu. Add a title with a brief description of the action you performed or plan to perform. You can also select a priority value between 1 and 10.

The date and time will be set to the time you created the log entry, but you can change them to reflect a past or future action. Enter the name or login account of the targeted user under "Assigned To" and add any notes about the action you've performed in the text box at the bottom.

To associate an entry with a device or event monitor, choose them using the chooser functions provided.

Once you've added your first entry, it will show up in the list of all tickets. Tickets are flexible and freeform, allowing you to use them for things like software updates, hardware updates, notes on how certain systems are performing, or whatever suits your needs. Once you have multiple tickets potentially added by multiple administrators, the search function becomes useful. You can filter your tickets by any of the parameters below to find what you're looking for more easily.

Ticket Filtering Options

You can also view tickets in the Network Devices section of your FrameFlow installation. Click on a network device and select the tickets section to see all tickets involving that specific device.

A Network Device with Ticket Entries

In this tutorial, we showed you how to use tickets to record and assign IT admin actions performed by you and your staff members. We also went over how to associate specific entries with a network device. We also showed you how to search through tickets for a specific entry using the filtering feature. Stay tuned for more tutorials on related subjects!

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